DLP and LCD Lamps Testimonials:
"I just wanted to take a few moments and say thank you for the service you provide in selling lamps for televisions. I have a 2006 SONY and when the lamp blew I began looking at new televisions and was sad about having to spend $600+ on a new TV the same size as the one I have. I work as a mental health therapist for community mental health and this would have been a huge burden on me. Additionally, I watch a ton of sports at home and was missing one of my favorite ways to de-stress after work. After watching some videos on how to do the replacement I was so happy to find that I was only going to have to spend $120 instead. My TV is up and running and I am so happy to not have had to throw my TV away that works perfectly for me. Thanks again."
My name is Jean Hurtubise (Mr., you know, Jean "a la French").
Too often, companies only hear back from their customers for a complaint. Well, this is not the case today.
I wanted to take a couple minutes of my time, and eventually yours, to let you know how very satisfied I am with the service and product you provided me. I ordered a lamp last Monday, Feb. 13th, via your online system. I had previously called your toll-free number and received some very valuable information by one of your representatives...I unfortunately did not take his name, but he was very polite, courteous and knowledgeable. That information helped me determine the next course of action, which was to place the order using your web-based ordering system. It worked like a charm. I was surprised to receive later that same day an email indicating that the order had been placed, and I was also provided a tracking number through which I could monitor the movement of my package...very cool! All and all, an attempt to deliver at my place was done this past Tuesday, Feb. 21st, so 6 business days after the order was placed. We unfortunately were not home at the time, but I was able to pick it up at the local post office the very next day...so yesterday! I installed the lamp in my television last night, and it works like a charm.
Thanks again for your help and the great service.
By the way, I forgot to point out that I live in the Ottawa area, in Canada. The process was still very smooth, and for your information (and other Canadian customers), I did have to pay a "Customs fee" when I picked up the parcel at my local Canada Post office. For that size of package and content, the fee came up to $27.76 (Canadian fund). I thought I'd share this info with you.
My name is Alain from Denver, CO. I just wanted to thank you for your quick service; your service is outstanding. nowdays, you dont get this kind of service, so I was super impressed and greatful to get my lamp shipped very fast. You got A+ and many kudos. - Alain, Denver, CO
We received our lamp replacement today. I had trouble installing it, and called your customer service number. I was expecting a long wait, and possibly talking to some incompetent incoherent person (sorry, but that happens a lot lately). Instead, I talked to someone who helped me immediately, was kind and knowledgeable and easy to understand. - DL
I ordered my replacement lamp from you Tuesday evening. It was shipped first thing Wednesday morning and was waiting for me Friday when I got home from work. Your site was very easy to use and I had no trouble finding the part I needed. I will definitely recommend your site to any one. I am very pleased with the product and your customer service. Thank you so much.
I talked to Steve on a Wed, had the lamp via regular UPS delivery on Fri, and installed within 10 minutes on a Sat. "Steve" was great at answering my questions on the phone, the DLP Lamps website was informative and easy to follow, and I still can't believe this whole process was so simple. We have a Sony Wega KDF42WE655 LCD TV, which took the XL2100. When the picture blew, my first reaction was that we'd need to buy a new TV...boy, was I wrong! I am so glad I stumbled on DLP Lamps on the internet - - it will always be our go to place in the future! Mark & Liz, MI
"I just wanted to thank you for your superior service. I ordered the lamp on August 10th. I was concerned that it would take a long time to arrive as we live in Western Canada. But to my surprise (and my son's delight!) the package arrived safely the following week. It was by far one of the best online shopping experiences!" - Renee
"I'm extremely happy with your quick service and for keeping me up-to-date with my order. I have already received a notification from USPS "Click-N-Ship(R) Notification. I'm very happy with your company and will place future orders with your company. I'm a happy customer from Komoka Ontario Canada. Love the fast service." - Fernand
"I recently had a bulb (XL2400) go out in my Sony Rear Projection HDTV and found that DLP Lamps carried both the bulb or the bulb & housing assembly at a much more competitive price ($109/$129) than ordering directly from Sony ($199) and that your bulb was manufactured by Phillips and also carried a 6 month no questions asked warranty. I have had so much success with other Phillips products, with them lasting longer than most other products that this influenced my purchase decisions with DLP Lamps. I was a little skeptical about whether the bulb and housing assembly would be properly packaged to be able to endure the rough handling which most of our other shipments from other Vendors seem to receive while enroute to our residence here in Springfield Virginia.
However, we were pleasantly surprised by how professional the packaging of this product had been handled and we are proud to report it arrived undamaged and in good working order. This is why I have placed another order just a few minutes ago, in hopes it too will receive similar packaging and shipping treatment. Your previous package arrived just in time for us to watch the Washington Capitals NHL Team play their first playoff game of the Fi rst Round, sadly we didn't get the results we wanted, as the Montreal Canadians won in overtime, 3-2. The picture on the TV was great and as I indicated earlier, we received your product at a competitive price and professionally packaged.
So, I will definitely shop with DLP Lamps first for any of the products you carry, before considering any other alternatives. It's nice to know there are still some professionally run organizations out there who provide top notch products and service at a reasonable price. Please thank everyone within your organization who might have had a hand in the processing, packaging, and shipping of our order. I will definitely recommend you to anyone who has a need for any of the products DLP Lamps carries." - Kenneth, Spring field, VA
"The replacement lamp XL-2400 that you delivered to me worked great. Everything I needed was in the package and it was very easy to install. The lamp was delivered in 3 business days. Thanks DLP Lamps!" - Alex, Denver, CO
"I just received a lamp from you last week. I just wanted to drop a note and thank you all for the outstanding service and product quality! The man that helped me on the phone was friendly and knowledgeable and was able to answer all my questions. He also gave me a couple of helpful pointers. The lamp arrived on time in perfect condition and the price was incredible! I couldn't be happier with your company! I will definitely use your services again and will refer everyone I know to your company! Keep up the fantastic work!" - Kristi K.
"We did not know what to do with our rear projection TV when it stopped working. Then I went online and found DLP Lamps.com. They shipped my order out for a rca 260962 lamp quickly and I had my TV restored to new condition the same day the DLP bulb arrived". Erik L., L.A. CA DLP Replacement Lamp customer
We bought the Panasonic TY-LA 1001. Fast shipper! Perfect condition! My family thanks you much! Christina- Bellingham MA
"I could not believe how little information their was the internet regarding DLP TV lamp replacement. At first I was not even aware of what the problem was. That quickly changed when a TV repairman told me my Samsung Lamp had quit working and he wanted more to fix it than the set was worth. Thanks DLP Lamps. You helped me solve the problem at a fraction of the cost." Tanya, Eden Prairie MN
"It was very easy to change my RCA 260962 Lamp. DLP Lamp life is something we no longer worry about." Elyk J., Buffalo NY
Bought Sony XL2100. Beautiful transaction and product. TV as good as new. Thanks for the DLP replacement lamp and excellent service. Eugene, Parrish FL
My TV was out. Received Rear Projection TV Lamp next day thanks very fast. Robert, GA
"I wanted to email and compliment your staff on the excellent customer service I recently received. In a day and age where every call you make is answered by a computer or overseas operator, it was a breath of fresh air dealing with your staff. My husband and I were amazed at how easy you made it to replace our burned out Panasonic TY-LA 1000 Lamp." Angie Frost, Logan NM
Great quality product Highly recommended. The Sony XL2100 replacement bulb was easy to exchange and brought our TV back to life. Anthony- Brampton, Ontario.
DLP Lamps was great with DLP Troubleshooting. Thanks.We will do future business. A++ service and shipping. Richard, Port Charlotte, FL
Fast delivery, product just as advertised, well packaged, A+ seller, thanks! Eric, New Hall, CA
Bulb Worked perfectly for my TV. TY LA1000 shipped same day as purchased. Thanks guys. Giakob, Dallas TXGreat replacement bulb! fast shipping! Sony TV is brighter then when I 1st bought it! Chad, Dallas, TX